Refund policy

RETURN POLICY

Last updated: July 2026

At Two Attitudes, we want you to be happy with your purchase. If an item is not quite what you expected, you can return it within 14 days of receiving your order.

RETURN CONDITIONS

To be eligible for a return or exchange, the item must:

Be unworn, unwashed and undamaged;
Be returned in its original packaging, with all original tags attached; and
Be accompanied by your order number or other proof of purchase.

Please note that items may only be tried on to the extent necessary to determine their nature, characteristics and fit, as you would in a physical store. Items that show signs of wear, use or damage beyond what is necessary to try them on may be subject to a reduction in the refund amount.

SALE ITEMS

Sale items are not eligible for a refund outside the statutory right of withdrawal.

Where permitted by law, sale items can be exchanged for a different size by contacting us at info@twoattitudes.com. Alternatively, you may request store credit.

If the desired size is no longer available, you will receive store credit equal to the purchase price of the item.

The statutory right of withdrawal and mandatory statutory consumer rights remain applicable to sale items and cannot be excluded by this Return Policy.

RETURN SHIPPING COSTS

The cost of returning an item is the responsibility of the customer, both within and outside the Netherlands. We recommend sending your return with tracking, so you can ensure that your parcel arrives safely.

If you are returning a damaged, defective or incorrect item, please contact us before sending it back. In these cases, we will provide further instructions and the return shipping costs will not be charged to you.

HOW TO RETURN AN ITEM

You can submit a return request directly through your Two Attitudes customer account.

To submit a return request:

Click the profile icon in the menu of our online store or go to the customer account section of our website.
Enter the email address used to place your order and click Continue.
Check your email for the six-digit verification code and enter this code on our website to access your customer account.
Select the order you would like to return.
If your order contains multiple items, select the item(s) you wish to return.
Select a reason for the return and, if applicable, add a note.
Submit your return request.

Once your return request has been submitted, we will review it. If your return request is approved, you will receive an email with further instructions on how and where to return your item.

Please do not send your return before your return request has been approved and you have received the relevant return instructions.

RECEIVED A DAMAGED OR INCORRECT ITEM?

Please check your order carefully upon delivery. If you have received an item that is damaged, defective or different from what you ordered, please contact us as soon as possible at info@twoattitudes.com.

Please include your order number and, where applicable, clear photos of the item and/or packaging. We will review the issue and work with you to find an appropriate solution.

If the return is due to a product being defective, damaged upon arrival or incorrectly supplied, you will not be responsible for the return shipping costs.

REFUNDS

Once we have received and inspected your return, we will confirm whether your refund has been approved.

If approved, your refund will be issued to the original payment method. Please note that it may take a few additional business days for your bank or credit card provider to process the refund.

For returns made under the statutory right of withdrawal, we will refund the purchase price and the standard delivery costs paid for the original order. Any additional costs resulting from choosing a more expensive delivery option will not be refunded.

The refund may be withheld until we have received the returned item or until you provide proof that the item has been sent back, whichever occurs first.

STATUTORY RIGHT OF WITHDRAWAL (EU)

If you are a consumer in the European Union, you have the legal right to cancel your purchase without giving a reason within 14 days of receiving your order.

During this period, you may inspect and try on the item as you would in a physical store. If you decide to exercise your right of withdrawal, you must notify us within 14 days of receiving your order by submitting a return request through your Two Attitudes customer account.

After notifying us, you must return the item within 14 days. The item must be returned in its original condition and packaging, with all original tags attached. You are responsible for the direct costs of returning the item, unless the item is defective, damaged upon arrival or incorrect, or unless otherwise required by applicable law.

Once we have received the returned item, or you have provided proof that the item has been sent back, we will process your refund in accordance with applicable legal requirements. The refund will be made using the same payment method used for the original purchase.

Please note that if the item has been handled beyond what is necessary to inspect and try it on, you may be liable for any resulting decrease in value.

RETURN ADDRESS

Two Attitudes
Zandhaai 9
5658 BA Eindhoven
The Netherlands