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Terms of service
GENERAL TERMS AND CONDITIONS – TWO ATTITUDES
Last updated: July 2026
These General Terms and Conditions apply to all purchases made through the Two Attitudes online store. By placing an order through our website, you agree to be bound by these General Terms and Conditions.
ARTICLE 1 – GENERAL PROVISIONS AND SCOPE OF APPLICATION
1.1. These General Terms and Conditions apply to all offers, orders and agreements between Two Attitudes, Arnold P. Nosseklaan 8, 5653 PH Best, The Netherlands (hereinafter referred to as "Two Attitudes", "we", "us" or "our"), and customers who purchase products through our online store.
1.2. These General Terms and Conditions apply to all customers who purchase products for private purposes. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or professional activity.
1.3. By placing an order through our website, you confirm that you have read and accepted these General Terms and Conditions.
1.4. Any terms and conditions of the customer that deviate from or supplement these General Terms and Conditions shall only apply if expressly accepted by Two Attitudes in writing.
1.5. These General Terms and Conditions, together with our Shipping Policy, Return Policy and Privacy Policy, form an integral part of the agreement between Two Attitudes and the customer.
1.6. Two Attitudes currently ships orders to customers in the Netherlands, Belgium and Germany.
ARTICLE 2 – PRODUCTS AND OFFERS
2.1. The presentation of products on our website constitutes an invitation to place an order and does not constitute a legally binding offer by Two Attitudes.
2.2. We make every effort to ensure that product descriptions, images, colours, prices and other information on our website are accurate and up to date. However, minor differences in colour or appearance may occur due to screen settings or the characteristics of the product.
2.3. All offers are subject to availability. If a product is no longer available after an order has been placed, we will inform you as soon as possible and refund any amount already paid for that product.
2.4. Two Attitudes reserves the right to correct obvious errors or inaccuracies in product descriptions, prices or other information on the website.
ARTICLE 3 – PLACING AN ORDER AND CONCLUSION OF THE AGREEMENT
3.1. By placing an order through our website, you make a legally binding offer to purchase the selected products.
3.2. The order process consists of the following steps:
a. Selecting the desired products and adding them to the shopping cart;
b. Entering your billing and delivery information;
c. Selecting a payment method;
d. Reviewing your order and checking that all information is correct; and
e. Completing the order by clicking the relevant purchase or payment button.
3.3. After placing an order, you will receive an automatic order confirmation by email. This confirmation confirms that we have received your order but does not necessarily constitute acceptance of your order.
3.4. The purchase agreement is concluded when Two Attitudes accepts your order by sending an order confirmation or by dispatching the ordered products.
3.5. Two Attitudes reserves the right to refuse or cancel an order in reasonable circumstances, including but not limited to:
a. An obvious pricing or typographical error;
b. Incorrect, incomplete or unverifiable customer information;
c. The product being unexpectedly unavailable; or
d. Suspected fraudulent or unauthorised activity.
3.6. If an order is cancelled after payment has been made, the amount paid will be refunded using the original payment method.
ARTICLE 4 – PRICES AND PAYMENT
4.1. All prices displayed on our website are stated in euros and include applicable VAT, unless explicitly stated otherwise.
4.2. Shipping costs are not included in the product price unless otherwise indicated. Any applicable shipping costs will be clearly displayed during the checkout process before the order is completed.
4.3. Payment must be made in full using one of the payment methods available on our website.
4.4. The price applicable to your order is the price displayed on the website at the time the order is placed.
4.5. Two Attitudes reserves the right to change product prices at any time. Price changes will not affect orders that have already been placed and confirmed.
ARTICLE 5 – SHIPPING AND DELIVERY
5.1. Orders are delivered to the delivery address provided by the customer during the ordering process. Two Attitudes currently ships orders to addresses in the Netherlands, Belgium and Germany.
5.2. Customers are responsible for ensuring that all delivery and contact details provided are correct and complete. Once an order has been placed, changes to the delivery address may not be possible.
5.3. Orders with an incorrect or incomplete delivery address may be returned to Two Attitudes. Such orders may be treated as returns and refunded once received by us. Any additional shipping costs for resending the order may be charged to the customer.
5.4. Orders placed on business days before 4:00 PM will, whenever possible, be processed and shipped on the same day.
5.5. Orders placed after 4:00 PM, during weekends or on public holidays will be processed on the next business day.
5.6. Once your order has been shipped, you will receive an email containing tracking information.
5.7. Delivery times are estimated and may vary depending on the destination, delivery service and circumstances beyond our reasonable control.
5.8. For further information about delivery times, shipping costs, delivery partners and delays, please refer to our Shipping Policy.
ARTICLE 6 – SHIPPING COSTS
6.1. Applicable shipping costs will be displayed during the checkout process before you complete your order.
6.2. Free shipping may be available above certain order values, as specified in our Shipping Policy or on our website.
ARTICLE 7 – DELIVERY AND TRANSFER OF RISK
7.1. Two Attitudes will make reasonable efforts to deliver orders within the estimated delivery time communicated to the customer.
7.2. If a delivery is significantly delayed, we will inform the customer where reasonably possible.
7.3. For consumers, the risk of loss or damage to the products passes to the customer only when the products have been delivered to the customer or to a third party designated by the customer, unless otherwise required by applicable law.
7.4. If the customer provides an incorrect or incomplete delivery address, Two Attitudes cannot be held responsible for delays or failed delivery resulting from the incorrect information provided.
7.5. If tracking information indicates that a parcel has been delivered but the customer has not received it, the customer should first check with neighbours or the relevant delivery service. If the parcel cannot be located, the customer should contact Two Attitudes so that we can investigate the matter with the delivery partner.
ARTICLE 8 – RETENTION OF TITLE
8.1. The products remain the property of Two Attitudes until full payment of the purchase price and any applicable costs has been received, insofar as permitted by applicable law.
ARTICLE 9 – RIGHT OF WITHDRAWAL
9.1. Consumers within the European Union have a statutory right to withdraw from a distance contract without giving a reason within fourteen (14) days of receiving the order.
9.2. The withdrawal period begins on the day on which the consumer, or a third party designated by the consumer, receives the products.
9.3. To exercise the right of withdrawal, the customer must inform Two Attitudes of their decision to withdraw within fourteen (14) days of receiving the order.
9.4. The customer may notify Two Attitudes by email at info@twoattitudes.com or by using the withdrawal or return form provided on our website.
9.5. After notifying Two Attitudes of the withdrawal, the customer must return the products without undue delay and in any event within fourteen (14) days after notifying us of the withdrawal.
9.6. The customer is responsible for the direct costs of returning the products, unless the product is defective, damaged upon arrival or incorrect, or unless otherwise required by applicable law.
9.7. The products must be returned in accordance with the conditions set out in our Return Policy.
9.8. The customer is only liable for any diminished value of the products resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the products.
9.9. Upon a valid withdrawal, Two Attitudes will refund the purchase price and the standard delivery costs paid for the original order, excluding any additional costs resulting from the customer's choice of a more expensive delivery option.
9.10. Refunds will be made using the same payment method used for the original transaction, unless the customer expressly agrees otherwise.
9.11. Two Attitudes may withhold the refund until the returned products have been received or until the customer has provided evidence that the products have been returned, whichever occurs first.
9.12. For further information about returns, exchanges and refunds, please refer to our Return Policy.
ARTICLE 10 – EXCEPTIONS AND LIMITATIONS TO THE RIGHT OF WITHDRAWAL
10.1. The statutory right of withdrawal applies subject to the exceptions and limitations provided by applicable law.
10.2. Products that have been worn, washed, damaged or otherwise handled beyond what is necessary to inspect and try them on may be subject to a reduction in the refund amount where permitted by law.
10.3. Products must be returned with their original tags attached and, where applicable, in their original packaging.
10.4. The removal of tags, damage to the product, stains, strong odours such as perfume or smoke, or other signs of use may result in a reduction in the refund amount where this has caused a loss in value.
10.5. Nothing in these General Terms and Conditions limits or excludes any mandatory statutory consumer rights.
ARTICLE 11 – SALE ITEMS AND EXCHANGES
11.1. Sale items are subject to the conditions set out in our Return Policy.
11.2. Where permitted by law, sale items may be exchanged for another size or exchanged for store credit rather than refunded.
11.3. The statutory right of withdrawal and mandatory statutory consumer rights remain applicable to sale items and cannot be excluded by these General Terms and Conditions.
11.4. If a requested replacement size is unavailable, Two Attitudes may offer store credit or another appropriate solution in accordance with applicable law and our Return Policy.
ARTICLE 12 – DEFECTIVE OR INCORRECT PRODUCTS
12.1. If a customer receives a product that is defective, damaged upon arrival or different from the product ordered, the customer should contact Two Attitudes as soon as possible at info@twoattitudes.com.
12.2. Customers may be asked to provide their order number and clear photographs of the product and/or packaging to help us assess the issue.
12.3. If a product is defect or incorrectly supplied, Two Attitudes will provide an appropriate solution in accordance with applicable consumer protection laws.
12.4. The customer will not be responsible for return shipping costs where the return is due to a defect, damage upon arrival or an incorrect product being supplied.
ARTICLE 13 – STATUTORY WARRANTY AND LIABILITY
13.1. Two Attitudes guarantees that products comply with the applicable statutory requirements and the agreement concluded with the customer.
13.2. Consumers retain all mandatory statutory rights relating to conformity, defects and legal guarantees.
13.3. Nothing in these General Terms and Conditions affects or limits any liability that cannot legally be excluded or limited under applicable law.
13.4. To the extent permitted by law, Two Attitudes shall not be liable for indirect or consequential loss arising from the use of our website or products.
13.5. The limitations of liability in this Article do not apply in cases where liability cannot legally be excluded or limited, including liability arising from intent, gross negligence or mandatory statutory provisions.
ARTICLE 14 – PERSONAL DATA AND PRIVACY
14.1. Two Attitudes processes personal data in accordance with applicable data protection and privacy laws, including the General Data Protection Regulation (GDPR), where applicable.
14.2. Personal data is processed for purposes including order processing, payment, delivery, customer service and other purposes described in our Privacy Policy.
14.3. Further information about how Two Attitudes collects, uses and protects personal data can be found in our Privacy Policy.
ARTICLE 15 – INTELLECTUAL PROPERTY
15.1. All content on the Two Attitudes website, including but not limited to text, images, logos, graphics, photographs, designs and other materials, is owned by or licensed to Two Attitudes and is protected by applicable intellectual property laws.
15.2. The content may not be copied, reproduced, distributed, modified or used for commercial purposes without prior written permission from Two Attitudes, except where permitted by law.
ARTICLE 16 – FORCE MAJEURE
16.1. Two Attitudes shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control.
16.2. Such circumstances may include, but are not limited to, natural disasters, strikes, pandemics, government measures, disruptions to transport or delivery services, technical failures, supplier disruptions or other circumstances beyond the reasonable control of Two Attitudes.
16.3. If a force majeure event continues for an extended period and the agreement cannot reasonably be performed, both parties retain their statutory rights under applicable law.
ARTICLE 17 – COMPLAINTS AND CUSTOMER SERVICE
17.1. If you have a complaint about a product, order or service, please contact us as soon as possible at info@twoattitudes.com.
17.2. We aim to respond to complaints and customer service enquiries as soon as reasonably possible and will work with you to find an appropriate solution.
17.3. Nothing in this Article affects the customer's statutory rights.
ARTICLE 18 – APPLICABLE LAW
18.1. These General Terms and Conditions and agreements concluded between Two Attitudes and consumers are governed by Dutch law, without prejudice to any mandatory consumer protection provisions that apply in the country where the consumer resides.
18.2. Consumers residing in the European Union retain the benefit of any mandatory rights and protections granted to them under the laws of their country of residence.
ARTICLE 19 – DISPUTE RESOLUTION
19.1. Two Attitudes will always seek to resolve complaints and disputes directly with the customer in an amicable manner.
19.2. Consumers may also have the right to use alternative dispute resolution mechanisms available in their country of residence.
19.3. Nothing in these General Terms and Conditions limits the consumer's right to bring a dispute before a competent court.
ARTICLE 20 – SEVERABILITY
20.1. If any provision of these General Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
20.2. The invalid or unenforceable provision shall be replaced or interpreted in a manner that most closely reflects the original intention of the provision, to the extent permitted by applicable law.
ARTICLE 21 – CHANGES TO THESE GENERAL TERMS AND CONDITIONS
21.1. Two Attitudes reserves the right to amend these General Terms and Conditions from time to time.
21.2. The version of the General Terms and Conditions applicable at the time the order is placed will apply to that order.
ARTICLE 22 – LANGUAGE
22.1. These General Terms and Conditions are available in English.
CUSTOMER INFORMATION
ARTICLE 23 – SELLER IDENTITY
The operator of the website and contractual partner is:
Two Attitudes
Zandhaai 9
5658 BA Eindhoven
The Netherlands
Email: info@twoattitudes.com
Website: www.twoattitudes.com
Chamber of Commerce (KvK): 97475408
VAT number: NL868066825B01
ARTICLE 24 – CUSTOMER SERVICE
For questions regarding your order, returns, exchanges or other customer service matters, please contact: info@twoattitudes.com
ARTICLE 25 – TECHNICAL STEPS TO CONCLUDE THE CONTRACT
The technical steps required to place an order and conclude a purchase agreement are described in Article 3 of these General Terms and Conditions.
ARTICLE 26 – ORDER CONFIRMATION
After placing an order, the customer will receive an automatic confirmation email containing the details of the order.
The customer is responsible for checking the order confirmation and contacting Two Attitudes as soon as possible if any information is incorrect.
ARTICLE 27 – RIGHT OF WITHDRAWAL INFORMATION
Information regarding the statutory right of withdrawal, including the applicable withdrawal period, return procedure and refund conditions, is provided in Article 9 of these General Terms and Conditions and in the Two Attitudes Return Policy.
ARTICLE 28 – SHIPPING INFORMATION
Information regarding delivery times, shipping costs, delivery partners and possible delays is provided in the Two Attitudes Shipping Policy.
ARTICLE 29 – PRIVACY
Information about the collection and processing of personal data is provided in the Two Attitudes Privacy Policy.
