Shipping policy

SHIPPING POLICY – TWO ATTITUDES

At Two Attitudes, we aim to process and deliver your order as quickly as possible.

Order Processing

Please always check that your details are correct before placing your order. Once your order has been placed, no changes can be made to your order or delivery address. Orders with an incorrect or incomplete address may be returned to us and will be treated as a return. The order amount will be refunded once the package has been received by us. Any additional shipping costs for resending the order may be charged to the customer.

Orders placed on business days before 4:00 PM will be processed and shipped the same day, whenever possible. Once your order has been shipped, you will receive an email with your tracking information.

Delivery Times & Shipping Costs

The Netherlands
Delivery: Orders placed before 4:00 PM are shipped within one business day
Shipping costs: €4.95 per order. Free shipping on orders over €100.

Belgium
Delivery: 1–3 business days
Shipping costs: €6.95
Free shipping on orders over €150

Germany
Delivery: 1–3 business days
Shipping costs: tbd
Free shipping on orders over €150

Shipping Partner

All orders are shipped via DHL. If you are not at home when your package is delivered, it may be taken to a DHL service point. Please keep an eye on your tracking information for the latest delivery updates, as the courier may not always leave a physical delivery notice.

Lost or Damaged Parcels

If your order arrives damaged, please contact us as soon as possible and provide clear photos of the damaged packaging and/or items. We will review the situation and assist you with the next steps.

If your tracking information shows that your parcel has been delivered but you have not received it, please first check with your neighbours or your local DHL service point. If you are still unable to locate your parcel, please contact us so we can investigate the issue with DHL.

Delays

During public holidays or sale periods, delays may occur due to increased demand, both in our order processing and with our delivery partners.